TRANSCEND LOGISTICS CO.

TRANSCEND LOGISTICS CO.

“Delivering Speed, Efficiency, and Affordability in Every Shipment—Because Your Time Matters."

WHY TLC?

At Transcend Logistics Co., what sets us apart from the competition is our full-service approach to shipping and logistics, not only do we ship 5x per week but we are designed to make the process as convenient and efficient as possible for our customers. Here’s how we stand out:

1. In-Store Shopping

We take the extra step for our clients by offering in-store shopping services. If you're unable to visit a store yourself, we’ll go on your behalf to purchase the items you need, whether it’s groceries, electronics, clothing, or other goods. This service adds a layer of convenience, saving you time and effort, especially when you’re overseas or unavailable.

2. Personal Shopping and Packing

Our personal shopping service goes beyond just in-store purchases. We help you shop for specific, customized items, ensuring that you get exactly what you need. Once we’ve gathered your items, we handle the packing with great care, making sure everything is safely and efficiently prepared for shipping. Whether it’s delicate items or bulky goods, we use professional packing methods to prevent damage during transport.

3. Barrels and Large Shipments

For larger shipments like barrels, we make the process hassle-free. We can source, pack, and ship barrels filled with the items you need, whether it’s household supplies, clothing, or foodstuffs. Our experience in handling barrels ensures that they are packed tightly and securely, maximizing space while minimizing the risk of damage.

4. End-to-End Convenience

What truly sets us apart is that we offer an end-to-end service. From shopping for your items, to packing them securely, to shipping them directly to your destination—we handle it all. This level of service is unique, combining shopping, packing, and shipping into a single, seamless process.

With Transcend Logistics Co., you’re not just getting a shipping service—you’re getting a comprehensive solution tailored to your needs. Our attention to detail, convenience, and commitment to customer satisfaction make us the best choice for shipping, shopping, and logistics in Kingston, Jamaica.

At Transcend Logistics, we pride ourselves on offering competitive shipping rates that provide the best value in the market. Our pricing is tailored to meet the specific needs of your shipment, ensuring that you get affordable, efficient, and reliable service every time. Whether you're shipping domestically or internationally, we work with top carriers to secure the most cost-effective solutions without compromising on speed or quality. With us, you can expect transparent pricing, no hidden fees, and a commitment to delivering your packages on time at the best rate available.

What We Offer :

  • SEA FREIGHT

  • AIR FREIGHT

  • BARRELS

  • PERSONAL SHOPPING AND PACKING

  • ISLANDWIDE DELIVERY

  • 5X SHIPMENTS PER WEEK

RATES

CONTACT US

  • 95 CONSTANT SPRING ROAD, PRINCEVILLE PLAZA, SHOP 120, KINGSTON, JAMAICA.

  • TRANSCENDLOGISTICSCO@GMAIL.COM

  • 1(876)874-0696

    (954)793-8355

  • Terms and Conditions of Service

    These Terms and Conditions ("Terms") apply to all services provided by Transcend Logistics Co., located in Kingston, Jamaica. By engaging in our shipping, transportation, or logistics services, you ("Customer") agree to these Terms. Please read them carefully before proceeding with any transactions.

    1. Definitions

    • "Company" refers to Transcend Logistics Co.

    • "Customer" refers to the individual or entity using Transcend Logistics Co.'s services.

    • "Goods" refers to any items, products, or materials that are the subject of transportation or storage services provided by the Company.

    2. Scope of Services

    Transcend Logistics Co. provides logistics, transportation, and related shipping services, including but not limited to:

    • Inland and international cargo shipping.

    • Freight forwarding.

    • Storage and warehousing.

    • Delivery and pick-up services.

    • Personal Shopping, In-house Shopping and Packing.

    The Company will make reasonable efforts to ensure that all services are carried out in a timely and efficient manner, as per the Customer's specifications, unless circumstances beyond its control (force majeure) arise.

    3. Liabilities and Limitations

    3.1 Limited Liability

    Transcend Logistics Co. is committed to providing reliable services. However, the Company’s liability for any claims arising from the handling, storage, and transportation of Goods is limited as follows:

    • Loss or Damage: The Company’s liability for loss or damage to Goods is limited to the actual value of the Goods or JMD 50,000 per shipment, whichever is lower, unless additional insurance coverage is purchased.

    • Delays: The Company will not be liable for any delay in shipping or delivery caused by factors outside its control, including but not limited to natural disasters, strikes, or regulatory issues.

    • Misdelivery: Transcend Logistics Co. will not be liable for misdelivery caused by incorrect or incomplete delivery instructions provided by the Customer.

    • Exclusion of Certain Items: The Company is not liable for the loss or damage of prohibited items, including but not limited to hazardous materials, perishable goods, valuable items (jewelry, cash), or items not properly packed by the Customer.

    3.2. Force Majeure

    Transcend Logistics Co. will not be liable for failure to perform or delays due to causes beyond its reasonable control, including but not limited to acts of God, wars, civil unrest, embargoes, governmental restrictions, labor disputes, or natural disasters.

    4. Insurance

    While Transcend Logistics Co. takes utmost care to handle Goods, the Company recommends that Customers purchase additional insurance coverage for high-value or sensitive shipments. Insurance must be arranged prior to shipping and the cost will be borne by the Customer.

    5. Customer Obligations

    5.1 Accuracy of Information

    The Customer agrees to provide accurate and complete information for shipping, including but not limited to:

    • A full description of the Goods.

    • Correct shipping addresses and contact information.

    • Proper packaging as per industry standards.

    5.2 Prohibited Items

    The Customer is prohibited from shipping certain restricted items, including but not limited to:

    • Hazardous or illegal materials.

    • Items that are subject to regulatory restrictions.

    • Perishable items unless prior arrangements are made.

    Failure to disclose prohibited items may result in immediate termination of the service agreement, and the Customer will bear full responsibility for any fines, penalties, or damages resulting from such non-disclosure.

    6. Claims and Complaints

    6.1 Reporting

    In the event of any loss or damage, the Customer must notify Transcend Logistics Co. in writing within 7 business days from the date of delivery, or in the case of non-delivery, from the expected date of delivery.

    6.2 Investigation and Settlement

    The Company will investigate claims and, if found valid, will settle the claim based on the declared value of the Goods or the limit of liability as stated above. Claims not reported within the specified timeframe will not be entertained.

    7. Payment Terms

    7.1 Fees and Charges

    All charges for shipping, transportation, storage, and other services are set out in the invoice provided to the Customer. Payments must be made in full within 14 days from the date of the invoice unless otherwise agreed in writing.

    7.2 Late Payments

    Any payments not received within the stated period may incur late fees of 1.5% per month until the full payment is made.

    8. Indemnity

    The Customer agrees to indemnify and hold harmless Transcend Logistics Co. from any liability, damage, or cost arising from:

    • The shipment of prohibited or improperly packed items.

    • Failure to comply with applicable customs, import/export regulations.

    • Any breach of these Terms by the Customer.

    9. Termination

    The Company reserves the right to terminate or suspend services for any Customer that fails to comply with these Terms or engages in illegal activities, without prior notice.

    10. Dispute Resolution

    In the event of any dispute arising out of or in connection with these Terms, the parties shall first attempt to resolve the dispute through mutual discussions. If the dispute cannot be resolved, the parties agree to submit to the jurisdiction of the courts of Jamaica for resolution.

    11. Governing Law

    These Terms and Conditions shall be governed by, and construed in accordance with, the laws of Jamaica.

    12. Amendments

    Transcend Logistics Co. reserves the right to update or modify these Terms at any time without prior notice. Any such changes will be posted on the Company’s website and will apply to all future transactions.

    By using Transcend Logistics Co.'s services, you agree to these Terms and Conditions.

  • Transcend Logistics Co. - Return Policy

    At Transcend Logistics Co., we work hard to provide excellent shipping services. If something goes wrong with your shipment or service, here’s how we handle returns and refunds.

    1. Service Issues

    If your shipment is delayed, lost, or damaged due to our mistake, you may be eligible for a refund or compensation:

    • Lost or Damaged Goods: If your items are lost or damaged and you didn't buy extra insurance, we can compensate you up to JMD 50,000 or the value of your items, whichever is lower. If you have insurance, your claim will follow the insurance terms.

    • Service Delays: If your shipment is delayed due to something we caused, we may offer a refund or credit. Delays caused by things like weather, customs, or strikes don’t qualify.

    2. How to Request a Refund or Compensation

    If you want to request a refund or compensation, follow these steps:

    1. Report the Problem: Let us know within 7 business days of the delivery date (or the expected delivery date if your items weren’t delivered).

    2. Claim Process: We’ll investigate and get back to you within 14 business days. If your claim is approved, we will either:

      • Refund part or all of the shipping cost, or

      • Pay you up to the value of the lost or damaged items, based on our limits and/or your insurance.

    3. Returning Stored Items

    If we’re holding or storing items for you and you want them returned:

    • Request Your Items: Contact us to arrange for delivery or pick-up. Any costs for this will be your responsibility.

    • Wrong Delivery: If we deliver to the wrong place, we’ll fix it at no cost to you.

    4. Situations Not Covered

    We cannot offer refunds or compensation in certain situations, such as:

    • Natural Disasters: Events beyond our control, like storms or political issues.

    • Prohibited Items: If you shipped illegal or improperly declared items.

    5. Governing Law

    This policy follows Jamaican law and is part of our overall Terms and Conditions.

  • FAQ – Frequently Asked Questions

    Here are answers to some of the most common questions we receive at Transcend Logistics Co.. For any additional queries, feel free to reach out!

    1. How does the sign-up process work?

    Signing up with Transcend Logistics Co. is easy and convenient:

    • Step 1: Visit our website and fill out the sign-up form with your details (name, address, and contact info).

    • Step 2: Once your registration is complete, you’ll receive a personalized customer ID directly through WhatsApp.

    After that, you’re ready to start shipping and using our personalized services!

    2. How does tracking packages work?

    You can track your packages easily through WhatsApp. Here’s how:

    • After your package is shipped, we’ll send all tracking updates directly to you via WhatsApp.

    • You can message our 24/7 representative on WhatsApp anytime for real-time updates on the status of your shipment.

    We are committed to keeping you informed at every step of the way, right from dispatch to delivery.

    3. Where should I send invoices?

    All invoices should be sent via WhatsApp to (954) 793-8355. Please make sure to include your customer ID when sending invoices for smooth processing.

    If you need more information or have further questions, don’t hesitate to contact us via WhatsApp, where our representative is available 24/7 to assist you!

Delivering Speed, Efficiency, and Affordability in Every Shipment - Because Your Time Matters

Delivering Speed, Efficiency, and Affordability in Every Shipment - Because Your Time Matters